14-Day Return Window
Return any unopened, sealed tea pouch within 14 calendar days of delivery for a full product refund.
Damaged Items: 48h
If packaging was compromised or damaged in transit, report it within 48 hours for an immediate replacement at zero cost.
Swift Payouts
Refunds are credited back via eSewa, Khalti, or bank transfer within 2 to 4 business days of inspection.
How to Initiate a Return
Notify Support
Send an email to support@chiyabazaar.com or use our Contact Form with your Order ID and photo evidence if damaged.
Packaging & Collection
Ensure the tea pouch remains unopened in its original seal. In Kathmandu Valley, our courier can arrange doorstep pickup. For other districts, mail the package back to our Kathmandu facility.
Refund or Replacement
Once verified by our warehouse team, we will process your 100% refund or dispatch a new replacement batch within 48 hours.
Important Food Safety Policy
As loose-leaf tea is a food and beverage botanical consumable, any pouch that has been opened or unsealed cannot be returned or resold due to hygiene and food safety guidelines. If you have concerns about brewing flavor notes, reach out to our tea sommelier team for brewing calibration guidance!